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Technical Support for Reliable Laboratory Operations
PT. Sintech Manunggal Sejahtera provides Technical Support services to help clinical laboratories maintain optimal performance of their diagnostic instruments. Our technical support is designed to respond to operational needs accurately, systematically, and in compliance with applicable quality standards and medical device regulations.
This service is part of our commitment to supporting continuous laboratory operations and ensuring that diagnostic systems can be used reliably in routine clinical activities.
Scope of Technical Support
Troubleshooting & Technical Assistance
Our technical team assists in identifying and resolving technical issues related to instruments and diagnostic systems. A systematic approach is applied to minimize operational disruptions and maintain laboratory service continuity.
Preventive & Corrective Support
Support includes preventive actions to avoid potential issues, as well as corrective actions in the event of technical problems. All activities are carried out in accordance with applicable technical procedures and manufacturer recommendations.
System Performance Support
System performance monitoring and evaluation are conducted to ensure instruments continue to operate within technical specifications. This support helps laboratories maintain result stability and long-term system reliability.
Structured Support Approach
Sintech’s technical support services follow a clear and structured workflow, starting from request intake, technical analysis, to corrective actions and follow-up. Each support request is recorded and handled professionally to ensure transparency and traceability of service activities.
Compliance with Standards and Regulations
All technical support activities are performed with due consideration to occupational safety, documented procedures, and compliance with relevant medical device standards and regulations. This ensures that equipment remains safe and suitable for use in clinical environments.
Submit a Technical Support Request
If you require technical assistance related to installation, operation, maintenance, or issues with diagnostic systems, please submit a request through our technical support team.