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Laboratory Implementation and Technical Support
PT. Sintech Manunggal Sejahtera provides comprehensive support to clinical laboratories, from diagnostic system implementation to after-sales services. Our services include instrument installation, operator training, and ongoing technical support to ensure every instrument operates optimally and complies with applicable quality and regulatory standards.
Our approach is designed to help laboratories achieve safe, efficient, and sustainable operational readiness from the very start of instrument use.
Scope of Implementation & Support
Installation & Commissioning
Installation and commissioning are conducted in a structured manner by our experienced technical team to ensure instruments are correctly installed, perform according to specifications, and are ready for use in clinical laboratory settings. Each step includes basic function checks and initial performance verification.
Operator Training
Operator training is provided to ensure users understand the principles of instrument operation, workflow procedures, and safety aspects. Training programs are tailored to instrument type and laboratory needs, supporting consistent use while minimizing operational errors.
Technical Support
Technical support services include consultation, troubleshooting, maintenance, and other follow-up technical assistance. Our team helps laboratories maintain instrument performance, reduce downtime, and ensure continuity of diagnostic services.
Ongoing Support and Regulatory Compliance
All implementation and technical support services are conducted following documented procedures, occupational safety practices, and applicable medical device standards and regulations. This ensures instruments remain reliable and suitable for long-term clinical use.
Request Technical Support
For assistance with installation, training, or after-sales service, please submit a request through our technical team.